Return Policy

We offer a thirty (30) day, money back, satisfaction guaranteed return policy. Returns must be made within 30 days of shipment to qualify under this policy. Under federal regulations for in-vitro test devices, only unopened, sealed test kits may be returned for credit. Test kits must be undamaged and in original condition with all components and packaging originally sent and may be subject to a restocking fee of 15-25%. Credit will be issued only after inspection of all returns for conformity to this policy.

Returned merchandise not in conformance will be held for 30 days and the customer notified by e-mail as to their options. In all cases, we do not accept the return for credit of any item returned more than 30 days from the shipment date. Any manufacturer warranty must be handled directly with the manufacturer. Original shipping costs are not refundable. All returns for credit must conform to the following procedure to ensure accurate processing of credit issuance and/or replacement:

Request a Return Authorization Number (RMA) by sending an e-mail to info@unitedpharma.org with your original order number, date, and item(s) you wish to return.

A return authorization number will be assigned and sent to you by return e-mail. Be sure to mark the address with the assigned RMA# and include a copy of your original order, order number, or packing list to expedite processing and issuance of credit.

Return the item(s) postage paid (insured return receipt is suggested on returns over $50) to: UnitedPharma15815 Burdette Ct. Milton GA 30004

Important: Opened, used, unsealed, or otherwise damaged in-vitro test kits cannot be returned under federal regulations, and a credit will not be issued. Returns sent postage due or freight collected will not be accepted. Strategic Sales and Marketing LLC dba UnitedPharma cannot be responsible for unsolicited returns without an assigned return authorization number.

Terms of Service

Shipments & Carriers:
Shipments are sent by the carrier, class, and method requested by customers on their order entry form. We may substitute UPS or FedEx for USPS service depending on the destination at no additional cost to the customer. We cannot guarantee or be held responsible for in-transit delivery times or service guidelines established by USPS, UPS, DHL or FedEx or any other common carrier. Furthermore, we are not liable for shipment delays, lost shipments, stolen mail, clerical or typographical errors by customers during the order entry process, inclement weather, customs impound or any other in-transit delivery problem once a shipment has left our distribution facilities and is in the possession of a designated common carrier. Additional customs fees, duties, and/or import restrictions are the sole responsibility of export customers.

Check Payments:
If you desire to pay by check we will ship your order upon receipt of payment in our bank account, not upon deposit of the check. In the case of backorders, we will hold your payment until the merchandise is available. If you want to be informed of the order payment receipt and shipping notification a valid email address must be enclosed with your order. Checks may be sent to: Pay to: UnitedPharma and mail to address: UnitedPharma, 15815 Burdette Ct., Milton GA 30004

Samples:
Due to the type of medical products we carry, liability and regulatory restrictions prevent the sending of samples. Consequently, our policy is to charge for samples. If potential contract or volume accounts desire samples, they should be ordered normally in the smaller sales units available through our online ordering system. All sample costs including delivery charges will be refunded on subsequent volume purchases. We believe that the information contained on our website is comprehensive and detailed with regard to individual products. Consequently, we do not distribute product brochures or literature on request.

All orders are accepted and shipped according to the following:
"Strategic Sales and Marketing LLC dba UnitedPharma and its vendors disclaim all express and/or implied warranties with regard to the information, services, materials, and products contained on its internet sites, including without limitation any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. All information, services, materials, and products are provided "as is" and "as available" without warranty of any kind. In no event shall Strategic Sales and Marketing LLC dba UnitedPharma or its vendors be liable for any special, indirect, punitive, incidental, exemplary, or consequential damages, or any damages whatsoever resulting from product use, loss of use, business data or profits, litigation and the like, whether based on breach of contract, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. With respect to goods or services purchased through this website, liability is expressly limited to the replacement of defective goods, or, at Strategic Sales and Marketing LLC dba UnitedPharma election, to the repayment or crediting of the buyer with an amount equal to the purchase price of the goods. You acknowledge and agree that the limitations set forth above are fundamental elements of this agreement and the site would not be provided to you absent such limitations. Some state statutes might apply regarding limitation of liability."

By placing an order, you accept the above disclaimer as part of the sales contract and further agree to indemnify, defend, and hold harmless Strategic Sales and Marketing LLC dba UnitedPharma its affiliates, and suppliers from any liability, loss, claim, and expense (including reasonable attorneys' fees) related to your violation of this agreement. This agreement and the resolution of any dispute related to this Agreement or the website shall be governed by and construed in accordance with the laws of the State of Georgia, without giving effect to any principles of conflicts of law. Strategic Sales and Marketing LLC dba UnitedPharma's failure to insist upon strict enforcement of any provision of this agreement shall not be construed as a waiver of any provision or right.